技术支持

技术问题时有发生. Our supportive staff is here to help you through any challenges.

Caucasian female learning coach in wheelchair working at computer - Connections Academy

一流的技术

技术和密码支持

Connections Academy’s® technology support staff members have an expansive knowledge of computer technology and Pearson Online Classroom (formerly known as Connexus®). They will help you to troubleshoot any problems you are having with Pearson Online Classroom, using remote diagnostic tools that allow them to “see” a student's computer and correct problems from afar.

We provide extensive technical support for students and parents via toll-free phone service and email. Our hours of operation are Monday - Friday, 9:00 a.m. 到晚上9点.m. ET.

通过电话联系技术支持团队: 1-800-382-6010
给支持团队发邮件: support@killbulls.net
Select schools provide computers and/or Inter网。 subsidy options for the school year. 看看你的学校是否合格.

在线正规买球十大平台

Connections Academy provides numerous online resources for parents, students, and staff. 广泛的联机帮助系统是否可搜索且易于使用. It contains a wide array of how-to topics about:

利用培生在线课堂的特点
排除计算机问题
使用电脑上的软件
还有很多很多!

Connections Academy还提供详细的培训在线是互动和吸引人的. 它涵盖的主题包括:

Helping your child be successful in a virtual school
保持组织
年级间的课程差异
使用培生在线课堂

Resetting Your Pearson Online Classroom Password

If you can’t remember your password or would like to change it, you may conveniently reset your password below.

重置密码

步骤1:验证您的用户帐户.

You will need to have your username and the email address that is associated with your account. If you have forgotten your username or email, please call a support representative for assistance at 1-800-382-6010 或发邮件至 support@connexus.com.

第二步:发送一封电子邮件.

Once you have submitted your user verification, further instructions will be sent to the email address that is associated with your account. If you are unable to find this email in your inbox or junk mail folder, please contact the support representative for assistance.

步骤3:创建新密码.

To confirm your request for a new password, you must click on the link that is provided in the email. You will be asked to create a new password, which must meet the following criteria:

长度至少为8个字符;
contain at least 1 lowercase and 1 uppercase letter;
contain at least 1 number (0–9); and
包含至少1个特殊字符(!, @, #, $, %, ^, &, *)

Submit the new password to complete the request! You will be redirected to the Pearson Online Classroom login page, where you can now log in and access your user account.

需要更多帮助? 查看其他密码重置详细信息

Resetting Your Pearson-Issued Computer Password

If you would like to set up computer password self-service or if you have password self-service set up and need to reset your password, 使用 电脑密码自助服务指引.

If you have not set up computer password self-service and forgot your password, 通过电话联系技术支持团队: 1-800-382-6010.

电脑的需求

连接要求

学生/Learning Coaches can log into Pearson Online Classroom from various devices, 比如手机, 平板电脑, 或者台式电脑. We regularly test a wide range of devices to ensure the accessibility and functionality of the education management system.

硬件和软件

We recommend that students/Learning Coaches update software and Inter网。 browsers regularly on each device. 为了最好的体验, try the following connectivity recommendations for accessing Pearson Online Classroom:

台式电脑和笔记本电脑-为用户提供最友好的体验
操作系统
- Windows 8.1岁或更晚
- macOS 10.13岁或以上
吃嫩叶的动物。-以下最新版本:
- 谷歌Chrome
- Mozilla Firefox
- Microsoft Edge(仅限Windows 10)
- Safari(仅限Mac)
插件-以下最新版本:
软件。
- Microsoft Office 2007或更新版本
- 选择: LibreOffice—a free productivity suite compatible with Microsoft Office file formats

移动设备和第三方课程

Although we regularly test our education management system, many mobile devices may not be fully compatible with third-party curriculum platforms that are accessed through Pearson Online Classroom. These include: Chromebook, iPad, iPhone, iPod, Kindle, and Android phones & 平板电脑.

连接

需要宽带连接.
使用图表上 FCC家庭宽带指南 to assist in selecting the appropriate speed
- For one student, a minimum download speed of 8Mbps should be requested from your ISP.
- For two or more students, a minimum download speed of 25Mbps should be requested from your ISP.
注意:当您添加更多用户/设备时(例如.g., computers, gaming consoles, streaming devices, etc.)，对带宽的需求就会增加. Therefore, if you use multiple devices, you should request a minimum download speed of 25Mbps.
注意:如果你有卫星连接, you may experience performance issues depending on outside weather conditions and 延迟.
You can test your current Inter网。 speeds at http://www.speedtest.net
Speeds less than those noted above may result in a less than optimum user experience
For LiveLesson sessions and other Pearson Online Classroom content, 以下端口需要打开:
- TCP和UDP端口80、443和1935
- 点击这里测试端口80.
- 点击这里测试端口443.
- 点击这里测试1935端口.
- 如果其中任何一个失败, please contact your Inter网。 Service Provider (ISP) to discuss options for opening the ports.
数据使用
- The amount of data transferred over your Inter网。 connection each month depends on what your student’s courses and online activities are each day. We are not able to provide this information because each session in Pearson Online Classroom is unique and varied. Please contact your Inter网。 Service Provider (ISP) to discuss the best option for your needs.

其他技术支持视频

包含哪些技术?

Select schools provide computers and/or Inter网。 subsidy options for the school year. Visit your local Connections Academy school page below to learn more.

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技术支持

技术问题时有发生. Our supportive staff is here to help you through any challenges.

一流的技术

技术和密码支持

包含哪些技术?

请求更多信息

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请求的信息

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技术支持

技术问题时有发生. Our supportive staff is here to help you through any challenges.

一流的技术

技术和密码支持

包含哪些技术?

请求更多信息